JimboParker623 wrote:So while I was at work a couple days ago, my wife calls me to let me know that the receiver went out. She was in another room listening to Pandora through the "Net" app, when the music cut out and she came back to find the receiver turned off.
When attempting to restart the receiver, the display showed "Check SP Wire" and then smoke began pouring out of the top and bottom of the receiver. Nothing caught on fire, but the receiver is pretty much dead. I called Onkyo support and they told me to let it sit unplugged and test each speaker.
I have left it unplugged for approximately 18 hours, turned it on, and now the "Check SP Wire" flashes for less than 1 second and the receiver powers off automatically.
Purchase Date: 12/21/2012
Purchased from: Amazon.com LLC
JimboParker623 wrote:Thanks for your clarification. I have heard many horror stories about Onkyo Warranty repair, and my local authorized dealer has a number of BBB cases and reviews where people warn to stay away from the facility for exactly this issue. I am probably just going to go through my retailer to return the unit and go with a different brand as many reviews of this model have been extremely negative about the repair process (taking a month, repair only working for a week before shorting out again, etc.), and I do not wish to have a poorly repaired unit that I will have to have fixed in another few months.
As much as I ignored and hoped the negative reviews to not be true, it is apparent that the TX-NR616 is an inferior product that needed a few more rounds of troubleshooting and bug fixes before being released to the public. I will start the return process with Amazon.
EDIT: 8:49 PM Eastern- Have contacted Amazon about returning, though I am passed my 30 day window and will try to see about a partial refund.
In the event I must repair and not replace the unit, does the authorized repair come with an additional warranty? I wouldn't want the unit to crap out a week after repair and then for me to have to pay out of pocket to have it fixed again. I'd rather abandon this $350 paperweight now if I am going to have to fork out any money out of my pocket to get it running again.
Please advise what the warranty of a repaired unit is.
mleuba wrote:I bought an NR-616 a month ago, worked fine. We were having some painting done and I decided to also have in wall speakers wired and mounted by an electrician. When it was time to reconnect the system, he turned it on (no speakers yet connected to the receiver) and the unit started to smoke, displayed Chk Sp and turned off. Would not turn on again. Amazon replaced it (being shipped) but after reading this thread and others I am afraid of a fire in my home if I plug the new one in. What is the risk of fire with this thing?
Users browsing this forum: No registered users and 3 guests